1. Introduction

At Blazz Networks, we strive to provide high-quality services. If you are not satisfied with our services, this Refund Policy explains your options for requesting a refund and the conditions under which refunds are granted.

2. Eligibility for Refunds

Refunds are eligible under the following conditions:

• Service Not Provided: If we fail to deliver the services as described in our agreement or as advertised.
• Technical Issues: If you encounter significant technical issues that prevent you from using our services, and we are unable to resolve them within a reasonable time frame.
• Billing Errors: If there has been a billing error or overcharge.

3. Non-Refundable Situations

Refunds may not be granted in the following situations:

• Change of Mind: If you change your mind after the service has been provided or accessed.
• Partial Use: If you have partially used the service, except in cases of significant issues that were not resolved.
• Violation of Terms: If you have violated our terms of service or engaged in inappropriate use of our services.

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to support@blazznetworks.com with the subject line “Refund Request.” Include your order number, the reason for the refund request, and any relevant details or documentation.

2. Review: We will review your request and respond within 2 business days. If additional information is required, we will contact you.

3. Resolution: If your refund request is approved, we will process the refund to the original payment method used for the transaction. Please note that processing times may vary based on your bank or payment provider.

5. Refund Processing Time

Refunds are generally processed within 12 business days of approval. However, it may take additional time for the funds to appear in your account, depending on your payment method and financial institution.